1. Delete your account in the app or website
Sign in, open Account Settings, and select Delete account. Read the confirmation and submit your request. You do not need to call or email support to initiate deletion.
We verify that the request belongs to your signed-in account and send a receipt with a reference number. We target completion within 30 days of receipt. You can still submit a request if you have a rental or claim; we will explain any data that must be retained or any unresolved issue affecting completion. Deletion does not automatically cancel or refund reservations.
2. Data we delete
After verification, we delete or anonymize data that is no longer required, including your account profile, saved contact details, account preferences, uploaded identity-verification images when their retention period has ended, and other personal data associated with the account that Creek Rentals is not legally required to keep.
3. Data we may retain
Some information may be retained when necessary to complete an active rental, process refunds or disputes, prevent fraud, protect safety, enforce agreements, or comply with tax, accounting, insurance, regulatory, and other legal obligations. This may include reservation and transaction records, signed agreements, incident or claims records, and limited identity-verification audit information.
Driver’s-license images are scheduled for deletion 30 days after the related trip ends unless a longer period is required because of an active dispute, claim, fraud review, chargeback, or legal obligation. Other legally required business and transaction records are retained only for the period required by applicable law or a legitimate operational need, after which they are deleted or anonymized.
4. Processing and confirmation
Our team reviews the request, deletes or anonymizes personal data that is not required, and permanently removes the login account. We notify you when deletion is complete and explain any retained record categories, the reason and retention period or review date. Retained records are restricted to the stated purpose. Backup copies are isolated and removed through the backup retention cycle; deleted data must not be restored for ordinary use.
If more time is necessary, we will explain the reason and revised timeline within the applicable response period. You can request a review or appeal a retention decision by contacting info@creekrentals.net with your request reference. Completed deletion cannot be undone.
5. Contact us
Questions or deletion requests may be sent to info@creekrentals.net or discussed by calling 720-400-8000.